General FAQs
What's included in a subscription plan?
We offer two subscription options - monthly and annual. Both subscriptions give you unlimited access to every webinar and video in our catalog!
All live events are available to purchase individually but are not included as part of a GVAA On Demand subscription.
Soon after the event, we'll upload the recording to GVAA On Demand, at which point anyone with a subscription will be able to watch it!
Can I purchase individual videos?
Yes! All our videos and webinars are available for individual purchase if you'd prefer to forego a monthly or annual subscription.
Once you've made your first purchase with us, you'll have a free account created for you. Anytime you're logged in, you'll have easy access to all your GVAA videos in one place.
How do GVAA's live events work?
GVAA's live events are a great opportunity to get personalized feedback from a voiceover coach or have your questions answered by one of our many guest speakers (including some of the best casting directors and talent agents in the industry).
All live events are available to purchase individually but are not included as part of a GVAA On Demand subscription.
Soon after any event, we'll upload the recording to GVAA On Demand, at which point anyone with a subscription will be able to watch it!
What if I'm already a GVAA Member?
Anyone with a GVAA Membership has a subscription to GVAA On Demand included as one of their many benefits! Simply use the same login and password you use to log into globalvoiceacademy.com and you're good to go!
Is the iOS app free?
Yes, the GVAA On Demand app is free to download on the App Store! You'll be able to access all the individual videos you've purchased and download them for offline viewing. A monthly or annual subscription is required if you want unlimited access to our entire video library.
As of right now, we do not have an app available for Android, however our site is optimized to work on all devices.
Account FAQs
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Still have questions?
We want to make things as easy as possible for you, so if there's anything we can clarify or help you out with, shoot us an email at info@globalvoiceacademy.com
Please include your full name, the email associated with your account, and a description of the issues you're experiencing and we'll get back to you as soon as we can!